Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

HealthIT External Services

Job Summary:

The Program Manager, External Services will report to the Sr. Director, HealthIT, External Services and be responsible for projects and programs in support of Vanderbilt Health Professional Solutions (VHPS) strategic roadmaps. VHPS manages and grows current companies spun out of VUMC, as well as incubates, supports, and launches new commercial enterprises. The Program Manager will facilitate effective conversations among cross-functional teams of subject matter experts. This position's primary focus is program management, rather than the application of expertise in a specialized functional field of knowledge although there may be technical team members. In addition to HealthIT, other key groups the Program Manager would typically collaborate with are VHPS, Vanderbilt Cybersecurity (VEC), Office of Legal Affairs (OLA), and Sourcing.

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Job Duties:

• Active collaborator with stakeholders who are responsible for business projects and programs involving department or cross-functional teams of subject matter experts.

• Facilitates processes to engage key stakeholders (internal and/or vendors) in design and decision-making to ensure alignment with enterprise goals/objectives while also meeting business specific needs

• Plans and directs schedules as well as project budgets. Develops and maintains critical program and change deliverables (RACIs, WBS, Project Plans, Design Documents, Requirements, Decision Log, etc.)

• Provides regular status-updates to Executives (facilitates meaningful dialogue and decision-making)

• Provides regular detailed project plan status updates to report progress, risks, dependencies, schedules, etc.

• Will engage and manage the work from inception through delivery, as well as ongoing post-go live oversight.

• This position's primary focus is program/ project management, rather than the application of expertise in a specialized functional field of knowledge although there may be technical team members.

• Focuses on process improvement, organizational change management, program management and other processes relative to the business.

• Leads and manages team in planning and executing business programs.

• Communicates and collaborates with internal customers to analyze and transform needs and goals into functional requirements. Delivers the appropriate artifacts as needed.

• Creates business requirements documents, test plans, end user training materials and other related documentation.

• Proactively anticipates and addresses roadblocks; active driver of forward progress; acts with urgency to drive and maintain momentum on business projects

• Generates and distributes standard reports on schedule.

TECHNICAL CAPABILITIES
* Project Communications (Expert): Is a recognized expert and authority in project communications. Established ability to relate highly complex ideas and concepts in simple, straightforward fashion. Is an expert in articulating sensitive and mission-critical information to project team members, employees, clients, and vendors. Takes a lead role in developing project communications best practices for the organization.
* Project Issues Management (Expert): Is a recognized expert and authority in Issues Management. Occupies the position which is the last internal resource for support or direction. Expected, as a result of the position, to have the ultimate knowledge, control, influence, and/or jurisdiction in Issues Management. Takes a lead role in developing best practices for Issues Management for the organization.
* Project Coordination (Expert): Is a recognized expert and authority in the Project Coordination. Recognized for consistently improving mission-critical project productivity and work processes. Takes a lead role in developing Project Coordination best practices for the organization.
* Project Planning (Expert): Widely regarded as an expert in project planning, matching people, equipment and capital resources to meet difficult task and organizational demands on schedule and within budget for a broad portfolio of diverse projects. Clearly articulates how detail tasks and assignments contribute to the broad goals of the organization.

About the Department:

Health IT

HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center's mission of:

• Delivering distinctively personalized care

• Improving the health care of individuals and communities regionally, nationally and internationally

• Providing transformative learning programs

• Supporting compelling discoveries

Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today's ever-changing marketplace. Our 500 colleagues provide ongoing support over each product's entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center's 24,000 colleagues.

Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.

Underscoring our entire department are our core values of accountability, transparency and execution, delivered with a strong Partner Promise.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

5 years

Education:

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled