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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Digital Health Analyst is responsible for providing support for various digital health initiatives across multiple platforms, including, but not limited to Epic, Kyruus, and PressGaney. This position works on complex problems where analysis of situations or data requires an in-depth evaluation of both the technical needs/capabilities and the real-world implications to operational workflows and the user experience. The role requires a strong & broad knowledge of technology from multiple areas including web, cloud services, artificial intelligence, mobile apps, IoT, wireless communication, software development, wearable devices, etc. -- and the ability to quickly learn about new technologies to understand their value. The Digital Health Analyst may provide light project management or oversight of other project team members from other internal/external groups.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Bachelors Degree in a related field of study or equivalent experience required.

• Minimum Experience: Six (6) + years experience with the business application related to digital health, telemedicine or similar fields.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Works collaboratively with system users, technical staff, other IT groups and vendor support resources in solving complex problem

• Leads project and develops/executes the NGHS project management methodology for a business application project

• Works at direction of Digital Health Director to assist in implementation and maintenance of digital health platforms

• Follows system testing protocols and partners with IT teams to support standardized methodology for testing major system functions before system changes/upgrades are moved to production environment

• Follows system training protocols and partners with IT teams to catalogue support materials related to implementation of
  system changes like routine updates, troubleshooting, issue resolution and product enhancement

• Coordinates resources as appropriate on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and
  appropriateness for the system involved

• Develops an understanding of customer operations/department operations and systems

• Partners with the IT Business Intelligence and Data Analyst teams to discuss reporting needs, and identify and develop reporting tools and dashboards for users, leaders and overall program

• Partners with department leaders to redesign processes and maximize the use of digital health tools

• Provides exceptional customer service to external/internal requests

Essential Tasks and Responsibilities

• Works with IT project managers and analyst teams in implementations of new systems, system upgrades and enhancement of current system functionality

• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

• Demonstrates sound technical judgment and competent technical skills with ability to troubleshoot complex issues

• Demonstrates strong communication skills, both written and verbal; includes customer interactions and technical documentation

• Works independently with users to define concepts and under direction of project managers

• Demonstrates leadership skills by mentoring other team members and resolving complex problems

• Acts as an Application Consultant, providing leadership for platform adjustments and enhancements

• Must be able to function in a dynamic environment subject to changes in schedules and priorities while working on multiple projects/ issues concurrently

• Able to develop and maintain good working relationships and to interact positively and productively with teams within the department
  and outside of the department

• Other duties as assigned

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Occasionally 0-30% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.