Posted: 09-Mar-25
Location: Dallas, Texas
Categories:
Internal Number: 24013338-1
JOB SUMMARY
The Dispatcher displays critical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to Police and security situations. Exhibits technological proficiency to utilize complex telecommunications, alarms, and computer systems.
ESSENTIAL FUNCTIONS OF THE ROLE
- Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.
- Monitors and processes calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.
- Monitors law enforcement computer communications, severe weather, and critical incidents in Dallas/Fort Worth area that may impact campus safety.
- Monitors complex system of alarms, computerized access control, and CCTV.
- Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.
KEY SUCCESS FACTORS
- Public Safety Officer license preferred.
BENEFITS
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - Less than 1 Year of Experience
CERTIFICATION/LICENSE/REGISTRATION -
Telecommunicator Operator License (TOC): Cert Telecommunicator Operator License required within 1 year of hire
Texas Crime Information Center / Texas Law Enforcement Telecommunications System Certification required within 6 months of hire
Security Awareness Training within six months of hire
TCOLE License -- Preferred