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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Digital Health Analyst plays a crucial role in supporting and optimizing digital health initiatives across multiple platforms such as Epic, Kyruus, and PressGaney. This position is responsible for utilizing digital tools to design, track, analyze, and improve digital campaigns and strategies to ensure they align with the company's business goals. This role requires a strong understanding of both the technical side of digital health technologies and how they integrate with operational workflows and user experience. The Digital Health Analyst is expected to evaluate situations or data with a deep, analytical approach and balance both technological capabilities and real-world implementation needs. Additionally, this role requires continuous learning and adaptability, as new technologies may need to be understood and evaluated for their value and impact on the business. While the primary focus is on analysis, the Digital Health Analyst may also take on light project management responsibilities and coordinate with internal and external teams to drive project success.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Bachelors Degree in a related field of study or equivalent experience required.

• Minimum Experience: 5+ years experience with digital health related platforms, telemedicine or similar field.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

NGHS Core Competencies

1. I Show Vulnerability when I:

• trust others and assume positive intent.

• am emotionally accessible and transparent without hidden agendas.

• acknowledge weaknesses and accept responsibility for mistakes.

• am comfortable saying "I don't know" and asking for help.

• seek and accept feedback in a non-defensive manner.

• forgive others and give the benefit of the doubt.

2. I Display Empathy when I:

• seek to know others on a deeper level.

• work to ensure others feel included.

• accept others for who they are without judgment.

• show concern for the well-being and challenges of others.

• consider the human impact before making decisions.

3. I Demonstrate Courage when I:

• do not hold back on anything that needs to be said.

• do the right thing even when that is difficult.

• speak my own truth, even when that means standing alone.

• address potential conflict quickly and directly.

• commit to seeing a difficult conversation through to the end.

4. I Demonstrate Radical Listening when I:

• seek to understand the other person's viewpoint first, before expressing my own viewpoint.

• listen for the unsaid.

• ask questions to confirm understanding.

• accept others' perceptions as their truth.

• take action to help others feel fully heard and seen.

• pursue as many different viewpoints as possible and embrace the bearer of bad news.

5. I Promote Teamwork when I:

• treat others in a respectful manner, regardless of their position, identity, and background.

• encourage and support my coworkers.

• value and acknowledge others for their contributions to the success of the team and NGHS.

• put the good of the team and NGHS first.

• strive to find common ground to solve problems for the good of NGHS.

• cut across boundaries to get things done.

6. I Hold Others Accountable when I:

• provide clear, consistent, and frequent communication about what is most important.

• clarify what is less important to establish clear priorities.

• help others see their blind spots.

• look for every opportunity to provide reinforcing feedback.

• provide immediate and actionable corrective feedback.

7. I Strive for Continuous Improvement when I:

• hold myself personally responsible to seek improvements every day.

• experiment regularly with new ideas and approaches.

• demonstrate initiative and perseverance to overcome obstacles and resistance to change.

• embrace mistakes and pivot quickly if a new approach fails.

• seek to always be better tomorrow than today.

Organization Expectations

• Quest: Demonstrates/utilizes Quest tools in department.

• Talent Development: Coaches and develops staff.

• Safety: Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.

• Productivity: Meets productivity expectations.

• Regulatory Compliance: Ensures department's compliance with all regulatory, DNV, mandatory education, and similar requirements.

Key Performance Indicators (KPI)

Works with Digital Health Director to identify personal goals and KPI metrics to define success

HIPAA (Health Insurance Portability and Accountability Act)

If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job. If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.

Job Specific and Unique Knowledge, Skills and Abilities

• Works collaboratively with system users, technical staff, other IT groups and vendor support resources in solving complex problem

• Leads project and develops/executes the NGHS project management methodology for a business application project

• Works at direction of Digital Health Director to assist in implementation and maintenance of digital health platforms

• Follows system testing protocols and partners with IT teams to support standardized methodology for testing major system functions before system changes/upgrades are moved to production environment

• Follows system training protocols and partners with IT teams to catalogue support materials related to implementation of
  system changes like routine updates, troubleshooting, issue resolution and product enhancement

• Coordinates resources as appropriate on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and
  appropriateness for the system involved

• Develops an understanding of customer operations/department operations and systems

• Partners with the IT Business Intelligence and Data Analyst teams to discuss reporting needs, and identify and develop reporting tools and dashboards for users, leaders and overall program

• Partners with department leaders to redesign processes and maximize the use of digital health tools

• Provides exceptional customer service to external/internal requests

Essential Tasks and Responsibilities

• Works with IT project managers and analyst teams in implementations of new systems, system upgrades and enhancement of current system functionality

• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

• Demonstrates sound technical judgment and competent technical skills with ability to troubleshoot complex issues

• Demonstrates strong communication skills, both written and verbal; includes customer interactions and technical documentation

• Works independently with users to define concepts and under direction of project managers

• Demonstrates leadership skills by mentoring other team members and resolving complex problems

• Acts as an Application Consultant, providing leadership for platform adjustments and enhancements

• Must be able to function in a dynamic environment subject to changes in schedules and priorities while working on multiple projects/ issues concurrently

• Able to develop and maintain good working relationships and to interact positively and productively with teams within the department
  and outside of the department

• Other duties as assigned

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Occasionally 0-30% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Environment and Working Conditions

• OSHA Category III: Job classifications in which the normal duties do not entail predictable or unpredictable contact with blood or other potentially infectious or hazardous materials.

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.