RN Educator and Patient Experience Clinical Specialist

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule:  Days

Shift:  Days 40 hours

Location: AdventHealth Murray

The community you’ll be caring for: AdventHealth Gordon

• Four seasons of outdoor activities, including whitewater, hiking, camping
• Named #4 on NICHE magazine’s “Best Cities (under 100,000) to Raise a Family”
• Affordable land and homes
• Outstanding qualify of life
• Strong cultural community
• Access to excellent public and private K-12 education
• Convenient location between two large metropolitan areas: Atlanta and Chattanooga

 

The role you’ll contribute:

GENERAL SUMMARY:

The RN Educator assumes the role as a professional educator, consultant and resource person for staff and management. S/he has knowledge of current theoretical approaches to the delivery of patient care and the ability to examine and apply relevant concepts. The RN Educator works with all levels of staff, and a variety of health care providers. S/he will collaborate with leadership to analyze the clinical care patients receive to identify and determine educational needs. The RN Educator designs, coordinates and provides education and programs as educational opportunities are identified. S/he facilitates successful onboarding of clinical associates through training and competency validation to support safe care and an excellent experience.

 

The Patient Experience Clinical Specialist represents AdventHealth Gordon and Murray and has frequent contact with patients, families, physicians, staff and the community. Must present a professional image with strong credibility and project a positive and helpful demeanor while working with patients, visitors, and staff. Deals sensitively and empathetically with patients and families who may be anxious or upset helping to create and maintain a positive image to the community.  Daily contact dealing with sensitive/delicate, controversial, and confidential issues requiring diplomacy and a high degree of tact to help facilitate communication between patients and the hospital. Must have excellent communication skills.  Keeps leadership informed of potential liability issues which may need to be addressed.

Responsibility to adhere to the AdventHealth Corporate Compliance plan, to the rules and regulations of all local, state, and Federal agencies, and to the standards of all accrediting bodies.

 

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

· Assists with assessment of educational needs in clinical areas

· Researches literature and facility policy to align educational efforts with organizational goals and evidence based practice guidelines

· Develops and delivers educational content aligning with the Education Department and organization’s goals and initiatives

· Facilitates scheduled educational activities/inservices and also provides just-in-time training on the patient care units as opportunities arise

· Maintains accurate and organized records of learning activities

· Assists Education Manager in ongoing development of overall education plan and specific initiatives for the organization

· Assists Nurse Leaders with Nurse Leader Visits as needed in the Inpatient, ED, and Surgery settings

· Serves as a “problem-solver” to ensure patients’ and guests’ needs are appropriately addressed and/or assists in facilitating communication to the correct individual who can address their expressed concerns

· Provides immediate service recovery using the ACT Recovery Model as needed under the guidance of the Supervisor. Communicates these instances to the Supervisor and follows up with Risk Management as needed.

· Reports complaints, grievances, and events out of the ordinary in the Origami application

· Identifies opportunities to improve the patient and their families’ experience with the Organization, aimed at preventing events that have a negative impact on patient care

· Assists in education/trainings and patient experience initiatives identified in the Patient Experience Peer Review Committee under the direction of Supervisor

· Assists in compiling/disseminating Patient Experience data from Press Ganey for staff and physicians

· Exemplifies the spirit and mission of AdventHealth

· Daily contact with patients, physicians, and employees. May be involved in delicate, sensitive, and controversial issues. Must use diplomacy and tact when dealing with others.  Demonstrates the ability to maintain good relationships, face to face and over the phone.  Must comply with proper phone etiquette.

· Assists with entering new employees and assigning direct reports in the MyRounding application as needed

· Assists with discharge follow-up calls as needed

KNOWLEDGE AND SKILLS REQUIRED:

· Excellent interpersonal skills and professional demeanor

· Ongoing knowledge of current clinical processes at AdventHealth Gordon and Murray

· Stays up to date with nursing practice guidelines and skills

· Excellent organizational, time management, and oral/written communication skills

· Ability to conduct instructor-led training sessions

· Proficient computer skills with knowledge of Microsoft Word, Excel, and PowerPoint

· Astute attention to detail

· Must be comfortable making decisions that are in the best interest of the hospital and in line with current policies

· Conflict management and clear communication skills

· Must be able to organize workload and prioritize items

 

KNOWLEDGE AND SKILLS PREFERRED:

· Knowledgeable in adult learning principles

· Familiarity with the Nurse Visit Process

· Familiarity with Press Ganey and Value Based Purchasing

· Familiarity with ICARE & ACT

Qualifications

The expertise and experiences you’ll need to succeed:

 

EDUCATION AND EXPERIENCE REQUIRED:

· Associate’s degree in Nursing

· Equivalent of 3-5 years full-time hospital-based nursing (direct patient care)

· Experience with conflict resolution and the art of apology

 

EDUCATION AND EXPERIENCE PREFERRED:

· Bachelor’s Degree in Nursing

· Patient care experience in a variety of clinical specialties in the hospital setting

· Critical Care Nursing experience

· Instructional or related experience delivering educational content to adults

· Additional studies in healthcare administration, marketing and communications or equivalent experience in customer service

 

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

· Professional licensure of Registered Nurse in state of Georgia

· BLS certification

 

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

· ACLS certification

· PALS certification

· American Heart Association instructor status

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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