Education and Experience

• Bachelor's degree in Business, IT, Health Care Administration, Nursing or a related field required, or equivalent experience.
• Three to five years of experience in a patient care setting, preferably ambulatory.
• Minimum of three to five years of progressively responsible project management, planning, financial analysis, or strategy development experience. Healthcare-related background is preferred.
• Where applicable for Clinical Roles, clinical licensure in the State of Maryland or eligibility for licensure due to Compact state agreements is required.
• Implementation experience with electronic health record, registration, scheduling and billing applications/system and/or previous experience in an enterprise wide system implementation is preferred.

Qualifications

• Demonstrated proficiency in project management techniques and coordination of resources.
• Demonstrated leadership capabilities to include coordination with many levels of personnel, ability to train and motivate personnel, and implement efficient work processes.
• Demonstrated highly effective verbal and written communication skills. Demonstrated effectiveness as a group leader and participant. Demonstrated ability to collaborate with multiple members of the health care and administrative leadership team.
• Ability to maintain confidentiality, work under pressure, handle multiple tasks and meet related deadlines
• Demonstrated expertise with computer systems, data analyses and reporting is required.
• Ability to work effectively in a matrix work environment.
• Excellent organization skills, ability to prioritize own work and that of others.
• The position requires that the Service and Behavioral Standards are exhibited at all times.

Working Conditions

• Weekend, shift work, holiday, on-call, and overtime may be required.
• Work is primarily performed in a standard office environment.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Implements policies, procedure, and standards consistently in the performance of assigned duties.
• Develops effective working relationships and maintains good communication with other team members.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.