The goal of this position is to facilitate patient access to Audiology and Speech Pathology services. This includes registering, scheduling and encountering patients, obtaining financial clearance, obtaining required authorizations, ensuring accurate documentation of patient benefits, including co-pays, deductibles, out-of-pocket maximums, and covered services, and providing cost estimates as appropriate. The individual in this role will collaborate closely with front/back office staff, clinicians, and insurance companies to ensure seamless coordination between patient care and insurance processes. Other responsibilities will include regularly surveilling the clinician appointments in order to expedite priority patients and working with other departments to coordinate visits for patients receiving multidisciplinary care within the Heath System. This individual will use problem-solving skills to manage challenging situations, patients and appointments both over the phone and in person, utilizing service recovery tools as necessary. When needed, this individual may be required to work in other department locations, including Audiology, Speech Pathology and Rehabilitation Clinics in Westwood and Santa Monica.

Salary range: 28.23-40.44 Hourly