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Optum
Springfield, Massachusetts
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Service Coordination Advocate
The Service Coordination Advocate at Community Health Choice is detail-oriented and proactive having a vital role in supporting the coordination of healthcare services for our STAR+PLUS members. This position provides administrative support to the Service Coordinator in managing service requests, scheduling, and rescheduling appointments, completing Health Risk Assessments, and ensuring the smooth operation of service delivery.The Service Coordination Advocate will handle a complexity of calls involving complex medical, behavioral health, and long-term care issues and LTSS SP waivers, which requires skilled professionals who can effectively assess needs, provide accurate information, and coordinate servicesThe S
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