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Posted: 08-Aug-24
Location: Temple, Texas
Salary: Open
Categories:
Internal Number: 24012036
JOB SUMMARY
6am-230pm Monday through Friday
The Receptionist helps the organization as first point of contact for inbound telephone inquiries and office visitors and guests, including receiving and directing telephone calls, greeting guests and visitors, reporting security issues, and responding to routine inquiries on office location, hours of operation, telephone numbers, etc.
ESSENTIAL FUNCTIONS OF THE ROLE
- Greets visitors, resolves nature and purpose of visit, and directs them to appropriate personnel or location.
- Answers, screens, or forwards calls in a gracious, professional and courteous manner, providing information, and taking messages.
- Responds to inquiries, requests and questions. providing routine factual information such as departmental policies and procedures.
- Schedules appointments and maintains and updates appointment calendars.
- Types forms, correspondence, and charts. Maintains records and files according to established filing system. Sorts and classifies documents.
- Collects, sorts, distributes, or prepares mail, messages, or courier deliveries.
- Provides hospitality services such as offering coffee and water.
KEY SUCCESS FACTORS
- Skilled in hospitality, and making visitors and guests know mild and welcome.
- Able to provide consistently excellent customer service with lenity, patience and confidence.
- Social skills to interact with a wide-range of constituencies.
- Able to work effectively with others in a team setting, splitting data and research, and partnering to solve problems jointly.
- Able to communicate thoughts clearly; both verbally and in writing.
- Must be able to read, write and follow instructions and flow chart protocols.
- Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.
- Able to work carefully, with a high attention to detail.
- Able to prioritize in a fast paced environment.
- Basic computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 3 Years of Experience
-Preferences: previous Receptionist experience