About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE

Position Information:
The Team Leader Patient Registration Rep will enjoy interacting with patients checking them in for their appointments and coordinating follow up appointments. The Team Leader Patient Registration Rep will accurately perform administrative duties required for patient registration and have significant working knowledge of insurance and associated standard work processes. The Team Leader Patient Registration Rep will also serve as a mentor for registration representative peers and assist with training new employees. As a liaison to patients the community and healthcare professionals this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The patient registration work environment is high-volume fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments surgeries therapies or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and medical office buildings as well as at the check in-desk within the physician practices. The Team Leader Patient Registration Representative is responsible for collecting point of service payments and may also be responsible for scheduling appointments.

Experience Requirements:
1 Year Patient Registration Required

Education Required:
High School Diploma or Equivalent Required

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
7:30 am to 5 pm Monday through Friday

Weekend Requirements:
No Weekends

Call Requirements:
none