Virginia
Lafayette, Indiana
California
Posted: 01-Oct-24
Location: Los Angeles, California
Salary: Open
Categories:
Internal Number: 143044007
Your primary responsibility is to facilitate patient access to Audiology and Speech Pathology services. Major duties include, but are not limited to scheduling and encountering patients, completing the patient billing, financial clearance, financial screening, registration of patients and authorization processing. You will provide estimates of services to be rendered, and advise and assist patients in meeting third-party payer requirements. You are also responsible for regularly surveilling the clinician appointments in order to expedite priority patients. You will work with other departments to coordinate visits for patients receiving multidisciplinary care within the Heath System. You will use problem-solving skills to manage challenging situations, patients and appointments both over the phone and in person, utilizing service recovery tools as necessary. When needed, you may be required to work in other department locations, including Audiology, Speech Pathology and Rehabilitation Clinics in Westwood and Santa Monica.
Salary range: 28.23-40.44 Hourly
- Ability to demonstrate positive patient interactions, both in person and over the telephone.
- Knowledge of computer programs such as Microsoft Word, Excel and Access.
- Effective organizational and time management skills.
- Individual must be adaptable to change.
- Ability to work effectively in a team environment to accomplish identified goals.
- Strong communication and problem solving skills.
- Must be able to multitask in a fast-paced work environment. Ability to prioritize assignments when faced with heavy workload, deadlines, interruptions, and competing requests to complete tasks in a timely manner.
- Interact diplomatically with a diverse population composed of staff, physicians, administrators, and outside personnel.
- Recognize and deal appropriately with sensitive and confidential issues.
- Healthcare experience required
- Experience in billing, patient scheduling, major insurances highly desired
