Education & Experience

• Bachelor's degree in Information Systems, Business Administration, or related field.
• Minimum 10 years' experience in a Business Analyst, Applications Analyst, or programmer role with an emphasis in supporting administrative systems in finance, human resources, or supply chain required.
• Experience with Infor CloudSuite technology (ION), Process Designer, Configuration Console, Landmark Pattern Language, Web Services, Process Automation and System Administration preferred.
• Experience with Infor reporting and Birst preferred.
• Infor Certification preferred.
• Experience with Infor Cloudsuite and Infor Workforce Management is highly preferred, (Time and Attendance and Multi-View Schedulers) but experience with other WFM platforms will be considered

Knowledge, Skills and Abilities

• Advanced skill in the configuration, maintenance, and support of Infor CloudSuite and Infor Workforce Management
• Advanced skill in requirement gathering and management with experience writing business requirements documents.
• Working knowledge in the modules supported.
• Advanced skill in providing complex application support and guidance to end users and less experienced team members.
• Ability to quickly assess problems and identify solutions.
• Advanced skill developing test plans and test cases.
• Advanced skill in project management skills with the ability to manage multiple projects simultaneously leveraging Agile and Waterfall project methodology.
• Advanced analytical, conceptual thinking, planning, organizational, and problem-solving skills.
• Advanced skill developing and maintaining collaborative working relationships with all levels of leadership, staff, and vendors.
• Advanced skill communicating technical concepts to non-technical audiences.
• Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely at all levels within the organization.
• Advanced analytical skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Keen sense of personal responsibility and accountability for delivering high quality work.
• Advanced skill in the use of Microsoft Office Suite (e.g., Access, Word, Excel, PowerPoint).
• Advanced verbal, written and interpersonal communication skills.