Salt Lake City, Utah, Utah
Tullahoma, Tennessee, Tennessee
Jacksonville, Florida, Florida
Oakland Park, Florida, Florida
United States - Nationwide
Essex County, Massachusetts
Charleston, South Carolina, South Carolina
Augusta, Georgia
Peoria, Illinois
Phoenix, Arizona
Teaneck, New Jersey
Cleveland, Ohio, Ohio
Fredericksburg, Virginia, Virginia
El Paso, Texas
Tulsa, Oklahoma, Oklahoma
Artesia, New Mexico
Mauston, Wisconsin
Posted: 20-Dec-24
Location: Dallas, Texas
Categories:
Internal Number: 24020234
JOB SUMMARY
The Customer Service Specialist CBS (Centralized Business Services) 1 performs as a business analyst, understanding and resolving customer billing issues. This position requires instilling confidence and trust by demonstrating excellence when communicating with a patient or a guarantor.
ESSENTIAL FUNCTIONS OF THE ROLE
- Manages large amounts of incoming inquires.
- Builds sustainable relationships and trust with patients through open and interactive communication.
- Provides accurate, valid, and complete information by analyzing all available data found in a patient accounting system and ensures all communications are covered, explained, and documented.
- Meets customer service team call handling goals and productivity standards.
- De-escalates situations involving dissatisfied patients, offering patient assistance and support.
- Guides callers through troubleshooting, navigating the company site, or using the products/services.
- Keeps records of patient interactions, processes patient accounts and files documents. Has confidential conversations to discuss sensitive information such as PHI (Patient Health Information) and payment details.
- Follows communication procedures, guidelines, and policies.
- Collaborates with peers to improve customer service.
KEY SUCCESS FACTORS
- Must be able to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Computer skills (Outlook, Word, Excel).
- Basic understanding or ability to quickly learn the industry specific/fundamentals of medical billing and insurance industry concepts: EOB, UB, 1500.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 2 Years of Experience