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Posted: 28-Dec-24
Location: Reading, Pennsylvania
Internal Number: 64408
Penn State Health - Hershey Medical Center
Location: US:PA: Reading
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: Daytime
Recruiter Contact: Monica Echeverri at mecheverri@pennstatehealth.psu.edu
SUMMARY OF POSITION:
The Clinical Supervisor is responsible for overseeing the daily work of the clinical staff to ensure the smooth efficient operation of the office. They are to ensure the following of established nursing and practice procedures. The LPN Clinical Supervisor provides direct supervision of practice site clerical support staff to provide optimal clinical operations. Responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement. Abides by, and upholds in performance of direct reports, all related local, state, federal and accrediting body rules and regulations; promotes an exceptional patient experience, by providing customer service support and guidance to staff, and through the use of scenario discussions at staff meetings. Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service.
MINIMUM QUALIFICATION(S):
- Currently licensed to practice as a licensed practical nurse by state of employment or holds a multistate LPN license through the interstate Nurse Licensure Compact.
- Three (3) years of clinical experience required
PREFERRED QUALIFICATION(S):
- One (1) year of supervisory experience preferred.
ESSENTIAL DUTIES:
- Responsible for supervision, orientation, and training of the clerical support staff in site(s) including enforcement and continuing improvement of acceptable professional and ethical standards and performance of clerical support staff.
- Responsible to ensure that clerical and clinical staff schedules are optimized to support the provider and patient care needs in the practice site.
- Adheres to management of office supplies in a way that is financially prudent and cost conscious.
- Promotes cost containment strategies and holds staff accountable to fiduciary performance including but not limited to, adherence to responsible staffing standards, monitoring FTE leakage using Smart Square Tools, etc.
- Promotes and upholds organizational policies and practices that support revenue integrity; accountable for clerical support staff activities regarding accurate patient registration, scheduling, co-pay collection, cash management, and check-in/check-out activities
- Responsible for sharing all information and enforcing PSHMG standard operating procedures that support institutional quality goals and regulatory requirements.
- Accountable for clerical support staff functioning optimally and not breaching clinical scope when engaging with patients.
- Maintains open line of communication and models a collaborative, professional relationship with Practice Site Medical Director, Practice Site Manager, and all staff and providers.
- Assists with management of emergency situations with competence and composure.
- Participates in site Quality and Safety U-ACT Team with the Practice Site Medical Director and assists clerical support staff with project implementation.
- Reviews patient satisfaction survey results monthly with the Practice Site Manager and SAN. Shares feedback with clerical support staff in the practice site.
- Assists the clerical support staff in identifying and solving patient-care problems through event reporting and process improvement.
- Serves as liaison between the practice site clerical support staff and Manager/Medical Director, Director of Nursing, Senior Director, or MG Educator
- Ensures that all clerical support staff completes required training
- Drafts annual clerical competencies
- Directly trains and supports clerical preceptors in training new clerical support staff
- Assists front desk staff and functions as a Medical Office Associate as needed
KNOWLEDGE, SKILLS, & ABILITIES:
- Proficient with Microsoft Office products and hospital systems
- Ability to communicate with a diverse population
- Detail oriented
- Ability to work without direct supervision and prioritize all duties
- Excellent communication skills
- A passion for service excellence
- Preferred supervision experience in the ambulatory setting
- Demonstration of clerical team supervision skills
- Problem solving skills
- Personal flexibility
- Personal temperament to collaborate with diverse groups, promote clinical staff engagement and teamwork
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
For more information: https://this.pennstatehealth.org/#thisIsPennStateHealth
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
- Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
- Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
- Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
- Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
- Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
For a full list with more detailed information: https://www.pennstatehealth.org/careers/working-here/total-rewards
WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?
Penn State Hershey Medical Center is Central Pennsylvania?s only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.
YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
Union: Non Bargained