Required: 

• Reading skill sufficient to understand documents such as training guides and registration worksheets written to standard English text.
• Skill in speaking on a one-to -one basis with persons of various cultural, economic and educational backgrounds to obtain information and explain admission/registration policies and procedures.
• Interpersonal skill sufficient to interact diplomatically with the public in a high volume public contact setting and with members of the health care team.
• Skill in writing legible, concise and grammatically correct documentation in standard English.
• Typing skill sufficient to input verbal or written data into University’s EMR System with accuracy and speed.
• Skill in accurately transferring data from worksheet into University’s EMR System.
• Skill in organizing material and information in a systematic manner to maximize efficiency and minimize duplicate effort.
• Skill in adapting to and implementing frequently changing registration procedures.
• Oral communication skills to conduct registration interviews.
• General knowledge of medical diagnosis in order to correctly interpret referrals.
• General knowledge of third-party, government programs and other sponsoring agencies.
• Ability to work with frequent interruptions.
• Ability to attend to many details within a short span of time.
• Ability to work independently and exercise appropriate decisions.
• Ability to back up co-workers during staffing crisis situations such as sick leave, vacations, and emergencies.
• Ability to maintain composure in situations involving emergencies or heavy workload.
• Ability to work with minimal supervision and complete assignments in a timely manner.
• Working knowledge of medical terminology.
• Working knowledge of ICD-10 sufficient to code medical diagnosis.
• Skill in telephone business etiquette and a working knowledge of multi-line telephones.
• General knowledge medical terminology.
• General knowledge of medical insurance providers including HMO’s, PPO’s, Medicare, managed care insurance companies, and Medi-Cal to determine co-payments.
• Ability to handle delicate issues with sensitivity, maturity and professionalism.
• Ability to maintain confidentiality of patient medical records and information.
• Knowledge of Microsoft Word to type miscellaneous correspondence.
• Demonstrated ability to adhere to departmental attendance standards. 

Preferred: 

• Detailed knowledge of University’s EMR System procedures.