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PRIMARY RESPONSIBILITIES

• Serves as a member of the leadership team providing strategic direction. Works effectively as a team member in a dynamic executive environment in a matrix organization and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem-solving skills.
• Oversees human resource management for the assigned area creating a culture of employee engagement. Ensures HR policies are administered consistently across function. Organizes department through appropriate structure and delegation of functions. Identifies succession planning needs within the team.
• Promotes team building and collaboration. Motivates, encourages, and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities.
• Operationalizes business plans for assigned area. Translates initiatives into action plans at the departmental level with appropriate performance measures. Assumes fiscal responsibility through budgetary planning and implementation. Ensures financial goals are achieved for the assigned operating units. Establishes and monitors process improvement initiatives to achieve value-based outcome metrics.
• Identifies key internal and external customers and determines their principal requirements. Implements mechanisms and feedback processes to determine customer satisfaction levels. Creates an environment in which effective communication and responsiveness to customer needs are priorities. Provides timely resolution and response to customer complaints, concerns, and suggestions.
• Maintains knowledge of trends and practices which impact health care to develop future plans and strategies. Regularly informs and updates staff on organizational and industry issues.
• Identifies risks to patient safety to reduce the potential for medical or health care errors. Promotes staff participation in processes to improve patient safety. Develops key performance measures and evaluates performance data to identify and improve processes.
• Maintains knowledge of administrative and safety policies and procedures and develops appropriate departmental policies. Ensures staff compliance and required record keeping. Maintains knowledge of federal, state and local regulatory and accreditation requirements which affect the assigned area and develops and implements processes to achieve and maintain compliance.
• Plans for information needs and develops processes to ensure data capture and transmissions are accurate and timely. Analyzes information in information systems reports to ensure effective decision making.
• Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Master's degree

EXPERIENCE

• Ten years' experience, with five years' in leadership

Named 150 Top Places to Work in Healthcare 2023 - Becker's Healthcare

Named One of America's Greatest Workplaces for Diversity 2023 - Newsweek

Named One of America's Greatest Workplaces for Women 2023 - Newsweek

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization's 40,000 team members and more than 12,800 providers are committed to providing exceptional health care services and revealing God's healing presence to everyone they serve.

With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 13 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

To request additional information, confidentially submit your interest, or nominate a fellow colleague, please contact:

Angela Jones

Executive Talent Acquisition

Angela.Jones1@ssmhealth.com

SSM Health is committed to equal employment opportunity based on race, color, religion, national origin, gender, sexual orientation, gender identity, pregnancy, age, physical or mental disability, veteran status, and all other statuses protected by law.

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